1. Act with integrity
  • Being trustworthy in all that we do.
  • Being open and transparent in the way we work.
  • Sharing appropriate and necessary information with our clients and/or others to conduct business and doing so in a way so they can understand that information.
  • Respecting confidential information of our clients and potential clients.
  • We don’t divulge information to others unless it is appropriate to do so.
  • We don’t take advantage of a client, a colleague, a third party or anyone to whom we owe a duty of care.
  • We don’t allow bias, conflict of interest or the undue influence of others to override our professional or business judgements and obligations.
  • Making clear to all interested parties where a conflict of interest, or even a potential conflict of interest, arises between us or our employer and our client.
  • Not offering or accepting gifts, hospitality or services, which might suggest an improper obligation.
  • Acting consistently in the public interest when it comes to making decisions or providing advice.
  1. Always provide a high standard of service
  • Providing clear details about what services to be provided to our client.
  • Providing services within our scope of competence.
  • In case some services may require to obtain expert input or consultation of a third party, or if it is the case that we are unable to meet the service requirements, we explain that to our client and we declare it in transparent way.
  • We make our fees and/or payment terms clear and sign a mutual agreement with our clients to avoid any misunderstanding or misleading issues related to payments.
  1. Act in a way that promote trust in the profession
  • Promoting what we and the profession stand for the highest standards globally.
  • Understanding that being a professional is more than just about how we behave at work; it is also, about how we behave in your private life.
  • Understanding how our actions affect others and the environment and if appropriate questioning or amending that behaviour.
  • Fulfilling our obligations.
  • Doing what we say we will do.
  1. Treat others with respect
  • We do always respect, polite and considerate to clients, potential clients and everyone else we come into contact with.
  • We do never discriminate against anyone for whatever reason.
  • We do always ensure that issues of race, gender, sexual orientation, age, size, religion, country of origin or disability have no place in the way we deal with other people or do business.
  1. Take responsibility
  • We do always act with skill, care and diligence.
  • If someone makes a complaint about something that we have done then we respond in an appropriate and professional manner and aim to resolve the matter to the satisfaction of the complainant as far as we can.
  • We are responsible for our deliveries to our clients.